Privacy Policy
Last updated: 24 August 2026
Your privacy matters to me. I respect your privacy and want you to feel confident about how your personal information is collected, used and looked after when you work with me or visit my website.
This Privacy Policy explains what information I collect, why I collect it, how I use it, when I may share it and the steps I take to keep it safe.
I am committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), where those principles apply to my business.
Who I am
I'm Crystal Oliver, a graphic designer and brand, web and packaging designer based in Perth, Western Australia.
Crystal Oliver
ABN 94 205 895 934
Email: hello@crystaloliver.com.au
Website: www.crystaloliver.com.au
If you have any questions about this Privacy Policy or how I handle your information, please get in touch with me at hello@crystaloliver.com.au.
What personal information do I collect?
Personal information is information or an opinion that can reasonably identify you.
Depending on how you interact with me, I may collect information such as:
your name
email address
phone number
business name and details
billing and invoicing information
information you provide when making an enquiry
information you provide as part of a design project
information contained in emails or other communications between us
information you provide when signing up to my newsletter or other communications
information about how you use my website, including your IP address, browser type and general website activity
any other information you choose to provide to me.
I only collect information that is reasonably necessary for me to run my business, communicate with you and provide my services.
How do I collect your information?
I may collect personal information when you:
contact me through my website
enquire about my services
book a consultation or service
become a client
communicate with me by email, phone or other channels
sign up to my mailing list
purchase a product or service
interact with my website or social media
provide information to me in connection with a project.
Where practical, I collect information directly from you. In some circumstances, I may receive information from third parties or publicly available sources.
Why do I collect and use your information?
I collect and use your personal information so I can:
respond to enquiries and requests
provide quotes and proposals
provide my design and creative services
communicate with you about your project
manage client relationships
process payments and invoices
send information you've asked to receive
send marketing communications where you have opted in to receive them
improve my website, services and customer experience
manage and operate my business
meet legal, accounting and administrative requirements
protect my business and prevent fraud or misuse.
I won't use your personal information for unrelated purposes unless you have consented to that use or I am otherwise permitted or required to do so by law.
Marketing and newsletters
If you choose to subscribe to my newsletter or other marketing communications, I may use your name and email address to send you updates, useful resources, news, offers or information about my services.
You can unsubscribe at any time by clicking the unsubscribe link in a marketing email or by contacting me directly.
I won't make you stay on my mailing list. If you unsubscribe, I'll remove you from future marketing communications, although I may still need to contact you about an existing project, transaction or other matter relating to our relationship.
Cookies and website analytics
My website may use cookies and similar technologies to help it function properly, understand how visitors use the site and improve the experience.
I may use analytics and other website tools to understand things such as which pages are visited, how people arrive at my website and how the website is being used.
These tools may collect information such as your IP address, browser type, device information and general browsing activity.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website work.
Third-party services
I use a number of trusted third-party services to help me run my business and provide my services.
Depending on how you interact with me, these may include website hosting and management services, payment providers, email and newsletter platforms, analytics services, cloud storage, scheduling tools and other business software.
These providers may receive or process personal information on my behalf where it is necessary for them to provide their services.
I take reasonable steps to choose service providers that have appropriate privacy and security practices. I do not sell your personal information.
Overseas providers
Some of the third-party services I use may store or process personal information outside Australia.
Where this occurs, your information may be subject to the privacy laws of the country where it is stored or processed. I take reasonable steps to ensure that information shared with third-party providers is handled appropriately and securely.
When might I disclose your information?
I may disclose your personal information where it is reasonably necessary to:
provide my services to you
use a third-party provider to operate my business
process payments or invoices
meet legal or regulatory obligations
protect my rights, property or business
respond to lawful requests from government or law enforcement authorities
otherwise do so with your consent.
I only disclose information where there is a legitimate reason to do so.
Sensitive information
I don't generally need to collect sensitive information about you as part of providing my design services.
If sensitive information is provided to me or I need to collect it for a particular purpose, I will only handle it in accordance with applicable privacy laws and, where required, with your consent.
How I protect your information
I take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
This includes using appropriate passwords, access controls and security measures for the systems and services I use to operate my business.
No method of storing or transmitting information online is completely secure, so while I take reasonable care to protect your information, I can't guarantee absolute security.
How long do I keep your information?
I keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, protecting my legitimate business interests and meeting legal or regulatory obligations.
When personal information is no longer required, I will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
Accessing and correcting your information
You can ask me what personal information I hold about you and request that it be corrected if it is inaccurate, incomplete or out of date.
If you'd like to access or update your personal information, please contact me at:
I may need to verify your identity before providing access to personal information.
I will generally respond to your request within a reasonable timeframe. In some circumstances, I may be unable to provide access where an exception under applicable privacy law applies.
Privacy complaints
If you have a question, concern or complaint about how I have handled your personal information, please contact me first at:
I take privacy concerns seriously and will do my best to understand and resolve your concern.
If you're not satisfied with my response, or you believe your privacy has not been handled in accordance with applicable Australian privacy law, you can contact the Office of the Australian Information Commissioner (OAIC).
You can find more information about your privacy rights and making a complaint at the OAIC website.
Changes to this Privacy Policy
Things change and my business may evolve, so I may update this Privacy Policy from time to time.
The most recent version will always be available on this website, with the date of the latest update shown at the top of the policy.
Questions?
If you have any questions about this Privacy Policy or how I handle your personal information, I'd genuinely love you to get in touch.
Crystal Oliver
hello@crystaloliver.com.au
Perth, Western Australia
Last updated: 24 August 2026
