Terms & Conditions

Last updated: 24 August 2026

Welcome! I'm so glad you're here.

These Terms & Conditions set out how I work with clients and what you can expect when you book a service with me. I know legal terms aren't the most exciting part of working together, so I've tried to keep these as clear, straightforward and human as possible.

When you accept a proposal, quotation, invoice or booking with Crystal Oliver, you are agreeing to these Terms & Conditions.

If you have any questions about anything here, please don't hesitate to get in touch.

1. A few definitions

"I", "me", "my" or "Crystal Oliver" means Crystal Oliver, ABN 94 205 895 934.

"You" or "Client" means the person or business engaging me for design or related services.

"Project" means the design project or service described in your proposal, quotation, booking or other written agreement.

"Services" means the design, branding, website, packaging, consultation or other services I have agreed to provide.

"Deliverables" means the final approved files, designs or other materials included in the agreed scope of your Project.

"Proposal" or "Quotation" means the written proposal, quotation or scope of work I provide to you outlining the Project, inclusions, fees and timelines.

2. Your proposal

Before we begin, I'll provide you with a proposal or quotation outlining what we're working on, what's included and the investment involved.

Your proposal is valid for the period stated on the proposal. If it isn't accepted within that period, I may need to revise the pricing, scope or availability before we proceed.

Your proposal forms part of our agreement, along with these Terms & Conditions.

Anything outside the agreed scope can absolutely be added to your Project – I'll just let you know the additional cost before proceeding.

All prices are in Australian dollars and are exclusive of GST unless otherwise stated.

3. Booking your Project

Your Project is officially booked once I have received your signed approval of the proposal and any required deposit or initial payment.

I work with a limited number of clients at a time so that I can give each Project the attention it deserves. Once your Project is booked, your agreed project time is reserved specifically for you.

If you're not ready to proceed, that's completely okay. Just let me know and we can look at availability again when you're ready.

4. Payment & invoices

Payment terms and the payment schedule for your Project will be outlined in your proposal or invoice.

Unless otherwise agreed, an initial payment is required before I begin work, with the remaining balance due according to the agreed payment schedule.

All invoices are payable by the due date shown on the invoice.

If an invoice becomes overdue, I reserve the right to pause work on the Project until payment has been received. Any resulting delay to the Project timeline will be the responsibility of the Client.

I may also charge reasonable costs associated with recovering overdue payments.

Final files, website publishing or other final Deliverables may be withheld until the Project has been paid for in full.

5. Your role in the process

Great design is a collaboration, and your input is an important part of the process.

You agree to:

provide the information, content, images, copy and other materials I need to complete the Project
provide feedback and approvals within the agreed timeframe
make sure any information or materials you provide are accurate
make sure you have permission to use any images, fonts, text or other materials you supply
communicate any important deadlines before the Project begins
nominate one key decision-maker where possible, particularly for larger Projects.

If feedback, content or approvals are delayed, the Project timeline may need to move accordingly.

If a Project is inactive for an extended period due to Client delays, I may need to reschedule the remaining work based on my current availability. A rebooking or restart fee may apply where significant time has passed.

6. Timelines & deadlines

I'll always do my best to keep your Project moving and meet the timeline we've agreed on.

Project timelines depend on both of us. Delays in receiving content, feedback, approvals or payments can affect the overall timeline.

If you have a specific launch, print or publication deadline, please let me know before we begin so I can make sure the timeline is realistic.

I'm not responsible for delays caused by circumstances outside my reasonable control, including illness, injury, emergencies, technical issues, third-party suppliers, printing delays, platform outages or Client delays.

If something unexpected happens on my end that affects your Project, I'll communicate with you as soon as reasonably possible and work with you on the best way forward.

7. Feedback & revisions

Your proposal will outline the number of revision rounds included in your Project.

A revision round means a consolidated set of feedback provided at one time. This helps keep the process efficient and ensures we're making considered decisions rather than making lots of small changes back and forth.

Additional revisions or work outside the agreed scope may incur an additional fee. I'll always let you know before carrying out additional chargeable work.

Feedback should be provided in writing, usually by email or through the agreed project feedback process.

Once final approval has been given, any further changes may be treated as additional work and charged accordingly.

8. Approval & proofreading

I'll take care to check the work I produce, but you're ultimately responsible for checking and approving your final designs before they are published, printed or otherwise used.

This includes checking things such as:

spelling and grammar
names and contact details
dates and numbers
website links
product information
legal or regulatory requirements
final colours and print specifications
any other factual information supplied by you.

Once you have provided final approval, I cannot be responsible for errors that were present in the approved artwork.

Where appropriate, I'll recommend that you carefully proof final artwork or request a physical proof before proceeding with a large print run.

9. Printing & production

Where I'm involved in the production or printing of your Project, I'll do my best to recommend suitable suppliers, materials and production methods.

However, printing and manufacturing are carried out by third-party suppliers, and their terms, costs and production timelines may apply.

Colour can vary between monitors, printers, paper stocks, materials and different production methods. Digital screens cannot always accurately represent the final printed colour.

I cannot guarantee an exact colour match unless an appropriate physical proof or colour-matching process has been agreed upon.

Any third-party production, printing, freight, postage, stock imagery, licensing or other external costs will be charged separately unless specifically included in your proposal.

10. Websites & third-party platforms

For website Projects, I will build and configure your website according to the agreed scope and platform.

Website hosting, domains, subscriptions, plugins, fonts, apps, templates and other third-party services are generally separate costs unless specifically included in your proposal.

Third-party platforms and services can change their features, pricing, policies or functionality at any time. While I'll do my best to help you navigate these changes, I can't guarantee the ongoing availability or functionality of third-party services.

Once your website has been completed and approved, ongoing website updates, maintenance, hosting and support are the Client's responsibility unless an ongoing service has been separately agreed.

11. Intellectual property & copyright

I retain copyright in my original design work, concepts, working files, processes and unused concepts unless otherwise agreed in writing.

Once your Project has been paid for in full, you receive the agreed rights to use the final approved Deliverables for the purposes outlined in your proposal.

This means you can use your final brand, website, packaging or other design work for your business in the ways we have agreed.

Unless specifically included in your Project, I do not automatically provide working files such as Adobe Illustrator, InDesign or Photoshop files.

If you require working files or additional licensing rights, please let me know and we can discuss this as part of your Project.

Third-party fonts, stock photography, illustrations, templates, software and other licensed assets remain subject to their individual licence terms.

12. Client-supplied content

You are responsible for ensuring that any text, photographs, illustrations, logos, fonts or other materials you provide to me can legally be used for your Project.

By providing these materials, you confirm that you have the necessary rights, permissions or licences to use them.

I won't knowingly use materials that infringe another person's intellectual property rights, but I can't accept responsibility for copyright issues arising from materials supplied by the Client.

13. Portfolio & promotion

I love sharing the work I create, and unless we've agreed otherwise, I reserve the right to showcase completed Projects in my portfolio, website, social media, awards submissions and other promotional materials.

I won't publicly share confidential information about your business that you haven't made public.

If your Project is confidential, under embargo or not yet ready to be shared, just let me know and we'll agree on an appropriate time for me to showcase the work.

14. Confidentiality

I respect the confidentiality of information you share with me as part of your Project.

I won't knowingly disclose confidential business information to third parties except where it's necessary to complete your Project, where you have given permission, or where I'm required to do so by law.

You agree to treat any confidential information, concepts or materials I share with you during the design process in the same way.

15. Cancellation & postponement

I understand that sometimes things change.

If you need to cancel or postpone your Project, please let me know as soon as possible.

If a Project is cancelled after work has commenced, you'll be invoiced for the work completed up to the cancellation date, together with any non-refundable third-party costs already incurred.

Where a deposit or booking fee has been paid, it may be non-refundable where time has been specifically reserved for your Project or work has already commenced.

If you need to postpone a Project, I'll do my best to accommodate a new start date based on my availability. Depending on how long the Project is postponed, a rebooking fee may apply.

I may also cancel or pause a Project in circumstances where invoices remain unpaid, the Client is repeatedly unresponsive, or the working relationship has broken down.

16. Additional work

Sometimes a Project grows as we go – and that's completely normal.

If you'd like to add pages, concepts, collateral, applications, revisions, functionality or other work that wasn't included in the original scope, I'll let you know what the additional investment will be before proceeding.

I won't surprise you with an unexpected bill for additional work.

17. Client responsibility

You remain responsible for the final use of your Deliverables and for ensuring they are appropriate for your business, industry and intended audience.

Where your Project involves legal, medical, financial, accessibility, advertising, regulatory or other specialist requirements, you are responsible for obtaining appropriate professional advice.

I can provide design expertise and recommendations, but I'm not a lawyer, accountant, accessibility consultant or other specialist unless expressly stated otherwise.

18. Third-party services

I may recommend or work with third-party suppliers and platforms to help deliver your Project.

While I'll do my best to recommend reliable providers, I can't guarantee the performance, availability, pricing or actions of third parties.

This includes, but isn't limited to, printers, photographers, developers, copywriters, website platforms, hosting providers, domain providers, email marketing platforms and software providers.

19. Liability

I take great care and pride in the work I provide.

To the extent permitted by law, I won't be responsible for indirect or consequential loss, loss of income, loss of profits, loss of business, loss of data or other losses arising from the use of the Deliverables or circumstances outside my reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law where those rights cannot legally be excluded.

20. Australian Consumer Law

Nothing in these Terms & Conditions excludes your rights under the Australian Consumer Law.

Where the Australian Consumer Law gives you rights that cannot legally be excluded, those rights continue to apply.

If there is any inconsistency between these Terms & Conditions and a non-excludable right you have under Australian law, that legal right will prevail.

21. Changes to these Terms

I may update these Terms & Conditions from time to time as my business evolves.

The version published on this website will be the most current version.

The Terms & Conditions that apply to your Project will generally be the version you agreed to when you booked your Project, unless we agree otherwise in writing or a change is required by law.

22. Questions?

If you're unsure about anything in these Terms & Conditions, please ask.

I'd much rather answer a question before we begin than have you wondering about something later.

Crystal Oliver
Graphic Designer & Brand Creative
ABN 94 205 895 934
Perth, Western Australia
hello@crystaloliver.com.au